A circular infographic divided into four sections, each with an icon: a hand holding a globe, a bar chart with coins symbolizing enterprise billing optimization, upward arrows and gear, and a light bulb with a gear. The center is a red circle.

Value Growth

Work together to identify and address challenges to the solution or create opportunities to increase the value already realized.

No matter what stage of your billing journey you’re in, RESPEC offers solutions to meet you where you are and move you forward. We divide your journey into four sequential Value Stages and can help you from start to finish or at pinpointed steps along the way.

We’ve designed a variety of offers to help you move through these stages and can tailor specific components of each to your unique needs. Take a moment to explore the problems we help our clients navigate and solve.

RESPEC's Value Growth program offers:

Phase N+ Planning

Work with your teams to create a strategy and plan for future migrations while maintaining business as usual.

Transitioning Strategy

Identify and scope phases and timelines for additional work, plan transitional activities, and provide process support for temporary gaps during transitional phases.

Deliverable

Phase Planning Document

Ideal Format & Timing

1-4 months

Key Activities

Determine strategy for approaching phase planning
Discover requirements by phase to provide sizing
Identify a phase transition plan to support business processes and manage resource constraints while running dual systems
Determine changes or additions the identified phases will bring to the existing solution, including concurrent projects, needs, or processes for the business

Benefits

Knowledgeable billing experts design an overarching program plan in accordance with industry best practices
Identifies resources needed in each phase and anticipates the business's budget, personnel, and other needs

Cutover and Sunsetting

Provide resources to support and/or facilitate the migration of systems, including cutover plans, data migration and archive, running of dual systems, and deprecating legacy systems and data.

Deliverable

Cutover Planning Document

Ideal Format & Timing

Varied based on needs

Key Activities

Identify system migration strategies, timelines, and activities
Create cutover schedule for both processes and technical components
Identify needs for data validation and reconciliation between systems
Identify iterative data and reporting changes as multiple systems are running and being sunset
Scope, plan, and facilitate the deprecation of older systems and data

Benefits

Ensures key business processes are maintained throughout the transitional phases
Reduces the impact on internal teams by providing resources to support the additional work required for system transition

Roadmap Planning

Build a long-term strategy to support business growth goals and stay ahead in order-to-cash (O2C) ecosystem changes

Future Framing

Review a company-level roadmap and break it down into actionable components to orchestrate across the billing system and supporting processes required to facilitate those changes.

Deliverable

Value Roadmap Document

Ideal Format & Timing

1-2 weeks

Key Activities

Review company-level objectives, goals, and roadmap and identify any required changes needed to the billing system
Build a plan of key activities and actions to accomplish identified objectives

Benefits

Experts help identify the scope and changes needed within the billing system to facilitate business outcomes
Provides a working document to facilitate action, communication, and progress measurement

Value Roadmap of O2C

Expert resources co-create a digital transformation and change management strategy around the evolving business's O2C ecosystem.

Deliverable

Findings and Recommendations Document

Ideal Format & Timing

3-4 weeks

Key Activities

Help the stakeholders understand the business's current state O2C processes and what a future state looks like when following best practices
Identify existing friction points, risks, and bottlenecks inhibiting long-term growth within the business's O2C ecosystem
Write recommendations for processes, systems, and knowledge needed for long-term success

Benefits

A team of third-party experts evaluates the current state of the business's O2C processes and diagnoses pain points and long-term needs
Provides recommendations based on best practices for the entire ecosystem—not just technology

Value Check-in

Establish a regular cadence (or one-time follow-up) to check in on emerging pain points for stakeholders and define actionable ways to realize more value from the solution.

Deliverable

Value Check-in Document

Ideal Format & Timing

1 week

Key Activities

Collaborate with stakeholders to Identify the main challenges and pain points with the solution
Utilize stakeholder feedback to establish priorities and timeframes for addressing identified pain points
Develop a tangible action-item plan to achieve those deliverables

Benefits

Experienced third-party facilitates discussion among stakeholders to define and align on next steps to derive more value from the solution
A tangible action plan can be measured and tracked toward progress

Iterative Changes

Ensure support and resources to make iterative changes to the solution as business needs grow and change.

Planning and Scoping Changes

Define the scope of iterative system changes and formulate a holistic plan to handle configuration, data, integration, and process impacts during implementation.

Deliverable

Change Scope & Plan Document

Ideal Format & Timing

2-3 weeks

Key Activities

Define business, functional, and technical requirements of the changes
Align these requirements to business outcomes
Assess processes, data, knowledge, and system configuration impacts

Benefits

Produces a holistic plan for implementing necessary changes to ensure continuity and success
Proactively identifies other projects or change management components necessary to support changes within the system

Build and Configure Changes

Utilize outside resources to facilitate necessary changes within the solution.

Deliverable

Scope of Work

Ideal Format & Timing

Varied based on needs

Key Activities

Design and prototype the solution for the changes in the scope of work
Configure the solution with the updates
Address and adjust other areas affected by the change (e.g. updating reports)

Benefits

Skilled resources implement the system changes quickly without disrupting internal priorities

Test and Validate Changes

Perform testing and validation of the changes being implemented, including testing existing use cases to ensure continuity.

Deliverable

Scope of Work

Ideal Format & Timing

Varied based on needs

Key Activities

Provide testing in the billing system to ensure compatibility of updates
Test integrations and connectors with the updates
Perform regression testing on existing use cases to ensure accuracy with updates

Benefits

Outside experts perform testing, preventing disruption of internal workflow or resource consumption
Ensures comprehensive testing is performed before implementing system changes

Launch and Transition

Deploy and changes in the solution, provide documentation, train team members, and transition ownership to internal stakeholders.

Deliverable

Scope of Work

Ideal Format & Timing

Varied based on needs

Key Activities

Deploy changes to the appropriate environments (e.g., sandbox and production)
Provide hyper-care from go-live through the first billing cycle run
Create and update documentation to reflect adjustments
Create and provide training to team members

Benefits

Documentation and training is provided immediately upon go-live
Dedicated support during the transition instills confidence in monthly close cycle

Value Management: The solution to tech-project regret

Companies across all industries struggle to successfully implement the software they've purchased, resulting in unrealized value, frustration, and regret. Regret often occurs when problems are misdiagnosed as a symptom or not fully known or understood. Focusing on business-value outcomes helps ensure the real problems are solved.

Get Started With Value Management