A circular diagram divided into four segments, each with an icon—representing enterprise billing optimization: a hand holding a globe, a bar graph with an upward arrow, an upward arrow with a diamond, and a light bulb with a gear. The center is a red circle.

Value Realization

Align on the correct metrics to demonstrate progress toward the expected set of outcomes in a way that can be monitored and adjusted in an iterative fashion, ensuring the value of your investment is maintained.

No matter what stage of your billing journey you’re in, RESPEC offers solutions to meet you where you are and move you forward. We divide your journey into four sequential Value Stages and can help you from start to finish or at pinpointed steps along the way.

We’ve designed a variety of offers to help you move through these stages and can tailor specific components of each to your unique needs. Take a moment to explore the problems we help our clients navigate and solve.

RESPEC's Value Realization program offers:

Expert Resources

Help operate, run, and monitor the solution by augmenting your team with RESPEC's Expert resources to fill temporary or long-term resource gaps.

Legacy Solution System and Processes

Provide staffing resources to perform desired tasks related to running and operating a legacy solution. Can help in times of transition between systems or for longer term support.

Deliverable

Staff Augmentation Agreement

Ideal Format & Timing

Varied based on needs

Key Activities

Provide support to the business, such as monitoring systems, performing day-to-day billing tasks, completing reports, troubleshooting systems, and working on projects
Tasks can be performed to run parallel systems, maintain legacy systems during the phased implementation of new ones, or fill in resourcing gaps in business-as-usual functions

Benefits

Provides short-term or long-term resources to help maintain a legacy solution
Allows internal employees to focus on learning new systems and processes during multi-phased implementations
Utilizes resources that are specialized in order-to-cash processes with technical and financial knowledge

New Solution System and Processes

Provide staffing resources to perform desired tasks related to running and operating a new solution. Can help in times of transition between systems or for longer term support.

Deliverable

Staff Augmentation Agreement

Ideal Format & Timing

Varied based on needs

Key Activities

Provide support to the business, such as monitoring systems, performing day-to-day billing tasks, completing reports, troubleshooting systems, and working on projects
Tasks can be performed to run parallel systems, maintain legacy systems during the phased implementation of new ones, or fill in resourcing gaps in business-as-usual functions

Benefits

Provides short-term or long-term resources to help maintain a legacy solution
Allows internal employees to focus on learning new systems and processes during multi-phased implementations
Utilizes resources that are specialized in order-to-cash processes with technical and financial knowledge

Data Management Solution

Provide staffing resources focused on managing data between hot and cold storage, archiving and managing storage limits within systems, and data migration needs.

Deliverable

Staff Augmentation Agreement

Ideal Format & Timing

Varied based on needs

Key Activities

Monitor data and data limits in systems by moving between hot and cold data storage solutions
Maintain data archiving policies required by the business
Update and refresh data sets between different platform instances, such as sandbox and production environments

Benefits

Proactive data management prevents reaching volume limits and/or data caps
Data management experts ensure compliance with data policies and procedures

Audit Resource Solution

Provide staffing resources to support through audit requests, internal audit testing, audit control planning, help facilitate separation of duties for small teams, and support release management controls.

Deliverable

Staff Augmentation Agreement

Ideal Format & Timing

Varied based on needs

Key Activities

Provide assistance in pulling samples, gathering documentation, and organizing communication for audits
Complete internal audit tasks and procedures, including testing, pulling samples, evaluating root causes, and project management
Act as another party to ensure proper separation of duties and preparer/reviewer tasks, particularly in small-team environments

Benefits

Avoids additional internal head count to maintain audit compliance
Utilizes third-party resources that can scale up or down according to audit needs throughout the course of the year
Utilizes resources that have billing and finance knowledge to support audit needs

Maintain

Maintain, run, and monitor the solution, including upgrades, integrations, routine maintenance, bill cycles, and training and documentation.

Custom Development

Supply resources to develop custom software, integrate it with new and existing systems, and provide ongoing maintenance and upkeep.

Deliverables

Customer Development Statement of Work
Software Deliverable

Ideal Format & Timing

Varied based on needs

Key Activities

Define the requirements and scope of the project
Design the solution and then build the software
Test and iterate based on feedback
Deploy, document, and train on the new software
Can maintain the ownership of maintenance or transition the ownership to another group within the business

Benefits

Allows for skilled staff to design pieces of the solution to specific needs without utilizing or allocating internal resources
Does not require adherence to internal development planning cycles, timelines, or availability
Have a framework moving forward for use in making decisions, communicating, and measuring progress

Technical Roadmap Schedule and Maintenance

Schedule and perform upkeep activities, including technical debt, maintaining integrations, managing upgrades, and monitoring performance for increased volume and growth.

Deliverables

Technical Schedule Maintenance Plan

Ideal Format & Timing

Varied based on needs

Key Activities

Create a schedule and maintenance plan for the components within the solution
Complete needed maintenance tasks such as version upgrades, integrations with new software, or updates to data and file formats
Perform use-case testing and rollout of upgrades for specific software or integration version changes
Management of data in production, sandbox, and other testing environments

Benefits

Allows for dedicated and experienced support for the billing ecosystem without competing for priority internally
Allows for proper upgrade maintenance and testing, freeing internal resources to remain focused on business-as-usual tasks
Takes a proactive approach to managing the ecosystem to mitigate risk and other disruptions to the business

System Admin and Help Desk

Provide system administration or help desk support to assist the billing operations team with new product launches, new GL accounts, troubleshooting, and onboarding internal system managers.

Deliverables

SLA Support
Dedicated Slack Support Channel

Ideal Format & Timing

Varied based on needs

Key Activities

Provide the billing operations team with ticket-based Help Desk support for questions, troubleshooting, and system administration tasks
Assist with root cause analysis and system fixes or enhancements

Benefits

Utilizes experienced, skilled staff to support the billing operations team without requiring dedicated internal resources
Ensures dedicated, dependable turnaround times, even during critical windows of time

Training and Documentation

Develop, deliver, and provide training or documentation artifacts about the solution, including customization guides, architecture maps, standard operating procedures, and process flows.

Deliverables

Training and Documentation Deliverables

Ideal Format & Timing

Group and individual training sessions
Documentation library
4-6 weeks

Key Activities

Identify and document business-specific system configurations
Identify and develop resources to use as desk guides
Identify and develop resources to use as training material
Help identify and document customer-specific processes or use of system features
Deliver training on the solution

Benefits

Supports teams with timely, thorough documentation
Ensures training materials are prepared by knowledgeable staff with a comprehensive understanding of the business and the system's nuances and the business

Maintain

Ensure operational metrics are connected with business goals to measure the success of the solution against pre-established business goals while identifying areas for improvement.

Data and Reporting Design

Use of data architects and billing experts to develop reports and dashboards for the business.

Deliverables

Report or Dashboard

Ideal Format & Timing

1-2 weeks

Key Activities

Identify the needs, use cases, and audiences for each report
Design, configure, and create reports and dashboards
Iterate based upon feedback or data changes

Benefits

Uses expert resources who understand the data model and design to create reports with quick turnaround times
Provides access to expert resources on data design and data architecture in the context of finance and order-to-cash processes

Technical Ecosystem Audit

A review, analysis, and set of recommendations based on the use of the system, performance of the current ecosystem design, and technical configurations.

Deliverables

Technical Ecosystem Audit Report

Ideal Format & Timing

2-3 weeks

Key Activities

Review overall ecosystem and tech stack of the billing solution
Review how the billing system is uniquely configured and being used by the business
Understand volumes, pain points, and other challenges the business is having with the solution
Provide a summary analysis of suggested modifications or changes within the existing systems

Benefits

Provides the business with expert recommendations for getting the most out of existing technology
Identifies areas of the billing system that could be optimized to enable increased volume and scale

Business Process and Metric Alignment

A review, analysis, and set of recommendations based on current state processes, the status of key performance indicators across the business' order-to-cash processes, and operational metrics of the billing solution.

Deliverables

Business Process Audit Report
Key Performance Indicator (KPI) Audit Report

Ideal Format & Timing

3-4 weeks

Key Activities

Understand and define current state processes
Understand and define current KPIs/metrics being measured for the business and map in-system and process-level metrics that support those
Identify process improvements and key risk points within the existing process

Benefits

Provides the business with expert recommendations for addressing current billing challenges by optimizing processes and leveraging existing technology
A KPI map communicates how to measure the impact of billing processes on the business

Value Management: The solution to tech-project regret

Companies across all industries struggle to successfully implement the software they've purchased, resulting in unrealized value, frustration, and regret. Regret often occurs when problems are misdiagnosed as a symptom or not fully known or understood. Focusing on business-value outcomes helps ensure the real problems are solved.

Get Started With Value Management