Reliable RPMS Operations During an EHR Transition

Projects

Client

Winnebago Comprehensive Healthcare System (WCHS)

Timeline

Ongoing

Location

Winnebago, Nebraska

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Managing Legacy RPMS and EHR Support for Continuous Care

Keeping Systems Healthy So Care Remains the Focus

At WCHS, maintaining patient care required a transition from the Resource and Patient Management System (RPMS) to a new Electronic Health Record (EHR) platform. Clinical staff had relied on RPMS for years. Replacing it introduced risk to intake, prescribing, lab reporting, and regulatory submissions. These functions operate continuously and cannot pause for system instability. The transition required structured system support to manage updates, security controls, and incident response in the background so providers could focus on patient care rather than software behavior.

Migration and Continued Support

During the transition, RESPEC maintained the legacy RPMS while migrating clinical data into the new EHR so providers retained uninterrupted access to patient records. The team coordinated with the EHR vendor to validate data integrity before go-live.

Following cutover, RESPEC continued supporting both the legacy RPMS environment and the new EHR. The team manages patch planning and execution, resolves break-fix issues, and conducts continual monitoring in coordination with on-site staff. Daily log reviews and ITSM-based incident tracking identify trends and reduce repeat failures.

Performance reviews, system updates, and security monitoring occur after hours to avoid disruption to intake, prescribing, reporting, and regulatory workflows.

Stable Systems That Let Providers Focus on Patients

The EHR now supports intake, prescribing, lab reporting, and regulatory submissions without unplanned interruption. System performance is monitored continuously, with issues identified and resolved before they affect care. When staffing gaps arise, RESPEC supplements on-site IT resources to maintain response times and oversight. Ongoing security monitoring protects sensitive health data as the system continues to evolve. The result is a stable, controlled environment where technology supports care delivery instead of competing with it.