RESPEC, an IT consulting and integrated solutions provider, seeks a Technical Writer to provide support to  the Indian Health Service Software Engineering and Support Services (SESS) federal contract. The Technical Writer works in a dynamic and fast-paced work environment and is responsible for owning  and supporting multiple project priorities. In this client-facing role, the candidate must have the ability to interact successfully with both internal and external clients. The Technical Writer researches and  organizes technical data and functional information, and writes, edits, and produces a mix of minor to major publication products. Our resource ensures technical documentation is accurate, complete, meets editorial and government specifications and adheres to federal standards for accessibility, quality, graphics, coverage, format and style. 

Responsibilities

• Creates new and updates existing user manuals and other user documents needed to understand the functionality of a product or service.
• Edits documentation for clarity without changing key information.
• Interviews professionals and subject matter experts to gain a deeper understanding of the topic being written about.
• Researches, organizes, writes/develops content, edits, and produces new and existing technical data for major publication projects (including reports, user manuals, presentations, functional descriptions, system specifications, guidelines, and other project deliverables) to meet contract requirements.
• Ensures technical documentation is accurate, complete, meets editorial and government specifications and adheres to standards for quality, graphics, coverage, format and style.
• Adheres to existing and participates with the establishment of new style guidelines and standards for text and illustrations
• Provides technical writing and editing support for all applications with an emphasis on document accessibility (Section 508 of the Americans with Disabilities Act).
• Works on projects as assigned by project leads.
• Develops comprehensive documentation that meets organizational standards.
• Obtains a deep understanding of products and services to translate complex information into simple, polished, and engaging content.
• Writes user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
• Engages team members for peer review of early drafts to ensure on-key messaging and content.
• Develops and maintains detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
• Evaluates current content and develop innovative approaches for improvement.
• Develops content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

• Bachelor’s degree in relevant technical field
• Minimum 5 years’ directly applicable industry experience as an effective technical writer with proficiency in creating original content
• Experience creating content in compliance with ADA and 508
• Strong knowledge of and skilled with Microsoft 365, Microsoft Office Professional Plus 2016, and Adobe Acrobat Pro
• Proven ability to quickly learn analytical and organizational skills
• Superior written and verbal communication skills
• Detail-Oriented
• Good problem-solving skills
• Team player who works well with clients and colleagues at all levels
• Excellent time management skills to work on tight deadlines
• Ability to obtain a Public Trust Level 5 clearance

Preferred Qualifications

• Working knowledge of Indian Health Resource and Patient Management System (RPMS) or any other major Electronic Health Record System.
• Experience in writing user/technical guides preferred. 
• Experience with healthcare related documentation and SharePoint 2016 skills highly desirable.
• Ability to understand and explain complex technical concepts
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Proven ability to work on a remote/distributed team

Compensation: Salary will be commensurate with education and experience. Compensation includes a comprehensive fringe-benefits package that consists of medical, vision, dental insurance; holidays; paid leave; 401(k) Plan and Employee Stock Ownership Plan (ESOP); continuing education; and professional societies. RESPEC is a 100% employee-owned company and employees are eligible for participation in the ESOP after a qualifying period.

Interviews: Interviews will be by appointment only. RESPEC is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer, which includes equal pay for men and women. All information or testing, family and medical leave, protected veteran status, or any other characteristic are protected by law. Our Affirmative Action Plans for Individuals with Disabilities and Protected Veterans are available upon request to any applicant during normal business hours. Preemployment background check and drug screens are required for all positions.